*** Delivery in NYC follows its own policy. Please visit H fresh Order / Delivery Info
If you receive an incorrect, damaged or defective item, you can request a replacement or a refund, and we will send you a pre-addressed return label via email. Please print the label and affix it to your package. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. Use the original shipping carton and packing materials.
If the product was not damaged, defective or the wrong item was shipped, you are responsible for all shipping charges.
We recommend you return the item via a trackable carrier method such as UPS ground, USPS or FedEx for proof of delivery. Hmart.com cannot replace or provide credit for any item lost during return shipping.
Return the items to:
370 Starke Rd.
Carlstadt, NJ 07072
Once we receive your item, we will either credit to the original method of payment or ship you a replacement based on your request. It can take up to 7 business days to process returns.
* Items purchased online must be returned to Hmart.com by mail and are not available for return and exchange in stores.